30-Day Return Policy

We encourage you to contact our award-winning Customer Support Team first to resolve any issues. Email us 24/7 at support@lookeetech.com

 

 

Eligibility

Our return policy is valid for 30 days from the date of purchase. If more than 30 days have passed, unfortunately, we cannot offer a refund or exchange.

To qualify for a return:

• The item must be unused, in original condition, and free of scratches or damage.

• All original packaging and accessories must be included.
  
  

Non-Returnable Items

The following items cannot be returned:

• Used products

• Refurbished units (sold at discounted prices)

• Gift cards

• Downloadable software

• Some health and personal care items
  
  

Note: Items like perishable goods, hazardous materials, or flammable liquids/gases do not apply to LOOKEE products and are therefore not relevant.

 

Return Instructions

To initiate a return:

1. Contact us for a Return Merchandise Authorization (RMA) number.

2. We’ll provide the authorized return address for your region (U.S. or Canada).

3. Do not return the item to the sender address or fulfillment center — returns sent without an RMA number will not be accepted.
   
   

Partial Refunds (if applicable)

Partial refunds may be granted for:

• Items not in original condition

• Items missing accessories

• Units returned in damaged or incomplete packaging

• Items returned more than 30 days after delivery (on a case-by-case basis)
  
  

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5 business days to your original method of payment.

• If declined, we’ll notify you via email with the reason.
  
  

Late or Missing Refunds

If you haven’t received your refund:

1. Recheck your bank or credit card account.

2. Contact your credit card company and bank, as posting times may vary.

3. Still need help? Email us at support@lookeetech.com
   
   

Sale Items

Only regular-priced items are eligible for refunds. Sale and promotional items are non-refundable.

 

Exchanges

We only replace items that are defective or damaged. For exchanges, email us at support@lookeetech.com

Gifts

• If marked as a gift at purchase and shipped directly to you:
   You’ll receive store credit in the form of a gift certificate after the return is received.
  

• If not marked as a gift:
  The refund will be issued to the original purchaser.
  
  

Shipping

• Customers are responsible for the return shipping cost.

• Shipping fees are non-refundable.

• If a refund is issued, the cost of return shipping may be deducted from your refund.
  
  

We recommend using trackable shipping or insurance. LOOKEE® is not responsible for lost or stolen return packages.

If you need help with the return process or have any questions, don’t hesitate to reach out to our support team at support@lookeetech.com