Frequently Asked Questions

General Questions

Designed for mild to moderate hearing loss in adults.

  • Earbud-free design for comfort.
  • OLED battery display for both the hearing aids and charging case.
  • 16-channel digital sound processing.
  • Rechargeable design with multiple charges via the case.

  • Each full charge lasts around 20+ hours, depending on usage and volume.
  • Charging case allows multiple recharges for convenience.

Setup & Use

  • Remove the hearing aids from the charging case to automatically turn them on.
  • Place them back in the case to turn them off and recharge.

  • Tap the touch-sensitive area on each device to increase ordecrease volume.
  • Start at a low volume and adjust to a comfortable level.

  • Gently place the devices in the ear.
  • To remove, carefully twist or pull following the manual instructions to avoid damage.

No. Hearing aids must be in the charging case to charge.

Charging

  • Place each hearing aid in the charging case with proper alignment.
  • LED indicators:
  1. Flashing white – charging
  2. Steady white – fully charged

  • Plug the USB cable into a 5V power source.
  • LED indicators:
  1. Flashing – charging
  2. Steady – fully charged

Troubleshooting

  • Cause: Battery drained.
  • Solution: Place in charging case and charge fully.

  • Cause: Improper insertion, low volume, or hearing loss exceeds device range.
  • Solution: Reinsert device, adjust volume, or consult a hearing professional.

  • Cause: Loose fit, earwax, or high volume.
  • Solution: Clean ear, adjust fit, lower volume.

  • Cause: High volume, active features, dirty contacts.
  • Solution: Lower volume, clean contacts, fully charge devices and case.

  • Cause: Device not seated properly in the case, or contacts dirty.
  • Solution: Adjust placement, clean contacts, recharge fully.

Care & Maintenance

  • Wipe gently with a soft, dry cloth.
  • Clean earwax from openings.
  • Avoid moisture or extreme heat.

  • Place in the charging case when not in use.

Adapting to Your Hearing

  • Wear 1–2 hours/day initially, gradually increasing.
  • Start in quiet environments, then move to louder areas.
  • Take breaks if sound feels uncomfortable.

Safety

  • Keep away from children.
  • Do not attempt self-repair.
  • If you have sudden hearing changes, consult a professional before use.

Symbols

  • Shows the part that makes direct contact with the user.

  • Shows charge level or charging status.