Frequently Asked Questions

General Questions

It delivers electrical muscle and nerve stimulation to help relieve pain, reduce fatigue, and enhance muscle performance.

Do not use if you have a pacemaker, heart disease, epilepsy, cancer, are pregnant, or have infectious/skin diseases.

Each treatment session can be 10–60 minutes, adjustable by user preference.

No. Never use it during charging.

Product FAQs

  • TENS – Pain relief
  • EMS – Muscle strengthening
  • MASSAGE – Relaxation and recovery

Up to 40 intensity levels, adjustable per channel.

Four independent channels (A, B, C, D) for multiple body areas at once.

Wipe gently with a damp soft cloth; never immerse in water. Replace when they lose stickiness.

LOOKEE 4-Channel TENS – FAQ & Troubleshooting

The battery may be drained.

Solution: Charge the device using a 5V/1A USB adapter.

The electrode pads may be worn out or not sticking properly.

Solution: Replace the pads or reapply them firmly to the skin.

There is no body contact detected by the device.

Solution: Make sure all pads are securely attached to the skin.

The intensity level may be too high.

Solution: Reduce the intensity to a comfortable level.

The device may be locked. Solution: Press the “–” key to unlock the device.

There may be a loose wire or pad issue.

Solution: Reconnect or replace the cables or pads as needed.