Frequently Asked Questions

General Questions

It delivers infrared (850 nm) and red light (660 nm) therapy to relieve pain, inflammation, and muscle soreness.

Yes. Recommended 1–2 sessions per day, 5–30 minutes per session.

Red light (660 nm) is visible; infrared (850 nm) is invisible to the naked eye.

No. Do not use if you are pregnant, breastfeeding, or under 12 years old.

Product FAQs

  • Power Levels: 1–5
  • Timer Options: 5, 10, 15, 20, 25, 30 minutes

Press the LED Mode button to toggle between:

  • All LEDs (660 nm + 850 nm)
  • 660 nm Red only
  • 850 nm Infrared only

HealGlow Belt, Controller, AC Power Plug, Extension Belt, and Manual.

Yes, with a 12V 2A power bank (not included).

The LOOKEE HealGlow belt delivers an optical power density of greater than 100 mW/cm² at the skin surface.

The LOOKEE HealGlow Pro features 120 triple-core LEDs, including 1 × 660 nm red LED and 2 × 850 nm infrared LEDs per unit.

Yes, we offer express delivery options during checkout.

Troubleshooting

Cause: The power plug may not be inserted properly, or the device was not operated correctly.

Solution: Reconnect the power cable securely and ensure you are following the correct operating steps as shown in the user manual.

Cause: The wall outlet may not be providing power.

Solution: Try plugging the device into another outlet to confirm if the issue is with the power source.

Cause: The built-in timer cycle has completed.

Solution: This is normal. Restart the device if you wish to begin another session.

Cause: The power level setting may be too low.

Solution: Increase the power level in the settings to a higher intensity for brighter light output.