Help Center

If you are not 100% satisfied with your purchase, no worries, we are here to help to offer a 30-day Return Policy. Just contact our Support Team at support@lookeetech.com to get your problem solved quickly. 

Please check HERE for the full details of the return policy. 

We accept all major credit cards, as well as PayPal, Google Pay, and other popular payment methods.

We offer these domestic shipping options to our valuable customers in the US:

Free Standard Shipping in 5-7 business days
Expedited Shipping in 3-4 business days
Priority Shipping 2-3 business days 

And, we ship internationally to selected countries by USPS International Standard Service 10-20 business days and FedEx International service in 3-6 business days. If you can't find your country in the accepted country list, please talk to our Customer Support Team via Chat, Messenger or Email: support@lookeetech.com. 

In LOOKEE® Tech, we always stand behind what we sell with full confidence. So this is why we offer the Worry-Free One-Year Warranty for all products from LOOKEE® Tech to give our customers peace of mind.

If you need any support for the products in your hand, please feel free to contact our awarded Customer Support Team at support@lookeetech.com. You will be assured to get our quick response 24/7! 

We provide free repair or replacement for your device if a defect is confirmed within the one-year warranty period.

Please check Comparison Table HERE for your preference. 

No, LOOKEE® Sleep Monitors are intended for tracking your blood oxygen saturation levels and heart rate during sleep. They are not waterproof, and exposure to water may cause damage to the device.

The LOOKEE® Sleep Monitor works with both smartphones and tablets. You can download the free app on Android or iOS devices. 

1. You can scan the QR code on the packaging box, if available, to download the app, or

2. Search for the app name listed in the product manual directly on the iOS App Store or Google Play Store.

NOTE: We are developing our App at present, and we will launch and replace ViHealth within 2 months.

The LOOKEE® Sleep Monitors, including the LOOKEE® Ring, are designed to support up to 16 hours of total usage on a full charge. However, each individual recording session is intentionally limited to a maximum of 10 hours. This design ensures better file management, reliable data storage, and compatibility with apps and software that process sleep data.

The device’s internal memory can store up to four separate 10-hour recordings. Once this limit is reached, the oldest session will be automatically deleted to make space for new recordings. You can use the device for multiple shorter sessions until the battery is depleted, depending on your usage pattern.

Charge your LOOKEE® Sleep Monitor for 2–3 hours using the USB charging cable (5V) via a computer USB port or a 5V USB wall charger. We recommend charging every 1–3 days, depending on your sleep duration, condition, and the number of events detected. The LED indicator will turn off once the device is fully charged.

If your LOOKEE® Sleep Monitor stopped recording in the middle of the night, here are a few things to check:

1. Battery Level

   • Make sure the ring is fully charged before use.

   • On a full charge, the device can typically monitor for up to 16 hours.

   • Frequent alerts (such as oxygen drops or vibration alarms) can cause the battery to drain more quickly.

   • We recommend charging your ring every 1–2 days for consistent overnight performance.

2. Sensor Fit

   • Ensure the ring is worn snugly on your finger — not too tight, but not loose.

   • If the ring slips off or shifts too much during the night, the device may stop recording due to loss of contact with your skin.

3. Movement During Sleep

   • Tossing and turning during sleep may temporarily disrupt the ring’s position or contact.

   • In some cases, the ring may get compressed or pressed against the mattress or your body (for example, if you sleep with your hand under you). This pressure can cause the device to shut off or stop detecting properly.

   • To prevent this, try wearing the ring on a finger and hand that’s less likely to be pinned under your body during sleep.

⸻

Still Having Issues?

If the problem continues after checking the above, please contact our Support Team at support@lookeetech.com for further assistance. We’re here to help!

The silicone sensor is designed to fit any finger on either hand. If it feels too tight, simply try a different finger. For optimal results, we recommend using the thumb, index, or middle finger.

We previously offered a Sensor Replacement Program for the LOOKEE® Wrist Sleep Monitor, but please note:

❌ This program has been discontinued.

We no longer offer replacement sensors for the LOOKEE® Wrist Sleep Monitor, as this model has been phased out.

What You Can Do:

If you are experiencing issues with your device or need assistance, please contact our Customer Support at support@lookeetech.com. If possible, include pictures of the damaged sensor and your original order number so we can better assist you.

If you’d like help choosing a current LOOKEE® model or have questions about alternatives, our team will be happy to guide you!

The Serial Number (SN) for all LOOKEE® Sleep Monitors is now located on the side of the device.

Please check here a resource from the Division of Sleep Medicine at Harvard Medical School HERE.

The LOOKEE Device is designed as an essential component of CPAP treatment and not as a replacement for CPAP in managing sleep apnea. CPAP lacks the oximetry functionality that the LOOKEE Device provides.

Tracking oxygen (O2) saturation in a Continuous Positive Airway Pressure (CPAP) machine holds significant importance for several reasons:

1. Patient Safety: Monitoring oxygen saturation levels ensures the patient's safety during CPAP therapy. A drop in oxygen levels could indicate a serious medical issue requiring immediate attention. This might be attributed to an underlying respiratory problem or other health complications.
2. Therapy Effectiveness: The primary purpose of a CPAP machine is to treat obstructive sleep apnea (OSA) by maintaining an open airway and preventing breathing interruptions during sleep. Monitoring oxygen saturation helps assess the therapy's effectiveness. A decline in oxygen levels may signal insufficient airflow to keep the airway open, suggesting a need for therapy adjustments.
3. Early Issue Detection: Changes in oxygen saturation levels can provide early indications of potential problems. A sudden drop in oxygen saturation might indicate airway obstruction, mask leakage, or other CPAP setup issues. Early detection enables timely intervention to prevent complications and ensure effective therapy.
4. Pressure Adjustment: CPAP therapy involves delivering a constant pressure to keep the airway open. Monitoring oxygen saturation levels aids healthcare providers in determining whether the prescribed pressure setting is appropriate. Persistent low oxygen levels despite CPAP usage might warrant adjustments in pressure settings or other aspects of therapy.
5. Comorbidity Identification: Individuals with sleep apnea could have other medical conditions affecting oxygen saturation, such as chronic obstructive pulmonary disease (COPD), heart problems, or respiratory disorders. Monitoring oxygen levels helps identify these comorbidities and guides appropriate treatment strategies.
6. Long-Term Tracking: Monitoring oxygen saturation over time offers valuable insights into the patient's response to CPAP therapy. This data can be utilized to assess treatment effectiveness over weeks or months and inform decisions about ongoing care.

In summary, monitoring oxygen saturation in a CPAP machine is crucial for ensuring patient safety, evaluating therapy effectiveness, and identifying potential issues related to sleep apnea and other underlying health conditions. It empowers healthcare providers to make informed decisions regarding therapy adjustments and interventions, ultimately contributing to the patient's overall well-being.

LOOKEE® Sleep Monitors are not meant to replace your CPAP therapy, but rather serve as a valuable companion to your Sleep Apnea and CPAP treatment plan.

According to statistics from the Sleep Apnea Association, more than 18% of patients still feel tired despite receiving good AHI scores from their CPAP reports. (In fact, LOOKEE® Tech’s CEO experienced the same issue; this was the inspiration behind starting the company.) Additionally, over 43% of individuals may not be receiving the most effective treatment without even realizing it.

LOOKEE Sleep Oxygen Monitors have earned certification as Medical grade devices and are licensed by Health Canada. These monitors boast an accuracy level of +2/-2%, a performance metric well within the established standard of the FDA for FDA-cleared oximeters.